Integritek Named Finalist in 2025 MSP Titans of the Industry Awards for the Southwest Region

Recognition Rooted in Teamwork

For Integritek, the finalist award is not just about technology. It’s about people, the engineers, account managers, and support staff who show up for clients every day.

Integritek has built its reputation on a dedicated service pod model, a system that assigns each client a consistent team of engineers and support specialists. Unlike the “round robin” approach used by many providers, this model ensures familiarity, continuity, and accountability. Clients work with the same people who understand their business, industry requirements, and workflows, saving time, building trust, and delivering faster resolutions.

This is part of why Integritek maintains a 98% weekly validated customer satisfaction rating and averages a 5-minute response time with a 120-minute resolution target.

Building on a Legacy of Excellence

The 2025 finalist recognition builds on Integritek’s recent string of industry honors, including:

• 2024 Pax8 Outstanding Partner of the Year
• MSP Success Magazine’s MSP Titans of the Year
• Scalepad PAC Member of the Year 2024

But behind these accolades are measurable proof points that clients care about most:

• 3,500+ endpoints supported across more than 150 active clients
• 19 years in business, giving Integritek unmatched stability in a crowded market
• 30-day average onboarding time, helping clients see immediate ROI on their IT investment
• Enterprise-level vendor discounts available to all clients, regardless of size
• Full-service IT capabilities including Tier I–III support, vCIO services, cloud solutions, cybersecurity, procurement, and compliance guidance

For clients, these details translate into clear outcomes: fewer risks, faster support, and long-term IT strategies that support growth.

How Integritek Turns Technology Into Business Outcomes

Many MSPs describe themselves in terms of uptime, monitoring, and break/fix support. Integritek’s differentiator lies in translating IT into business outcomes.

• Offloading IT Burdens: From employee onboarding and offboarding to hardware provisioning and vendor management, Integritek removes the distractions of day-to-day IT so leaders can focus on running their business.
• Strengthening Cybersecurity: With advanced monitoring, endpoint protection, dark web scanning, penetration testing, and vCISO services, Integritek helps clients minimize vulnerabilities, stay compliant, and protect sensitive data.
• Scaling with Business Needs: Whether clients are growing from 20 to 150 employees or expanding into new markets, Integritek’s flexible support model ensures technology infrastructure is never a barrier to growth.
• Delivering Enterprise-Grade Value: Through partnerships with Lyra Technology Group and Evergreen, Integritek gives clients access to enterprise-level pricing, licensing, and resources, without losing the hometown feel of a local partner.
• Industry-Specific Expertise: Integritek specializes in industries where uptime, compliance, and security are mission-critical. Law firms benefit from expertise in case management software, CPA firms gain audit-readiness and data security, and healthcare clients receive HIPAA-aligned IT strategies.

This business-first mindset is what sets Integritek apart. As Kapes notes, “We don’t just deliver IT. We deliver outcomes that matter, growth, compliance, security, and efficiency.”

Client Impact: Why Businesses Choose Integritek

Clients choose Integritek because they value more than just IT support, they value a partner who understands business. According to Integritek’s client feedback and proof points:

• Clients appreciate the human touch: clear communication, no jargon, and a personable team.
• They see Integritek as an extension of their staff rather than a distant vendor.
• They stay long term because of the measurable impact, higher efficiency, reduced risk, and simplified compliance.
• They recognize Integritek’s business acumen: recommendations are framed not only in technical terms but in financial and operational impact.

What’s Next: 2025 Awards Ceremony

Winners of the MSP Titans of the Industry Awards will be announced on December 10, 2025, at the Beverly Hilton Hotel in Beverly Hills, California. For Integritek, the recognition as a finalist is already an achievement, but the company sees it as just the beginning.

“We’re honored to stand alongside our fellow finalists,” Kapes added. “This recognition affirms what we set out to do: deliver secure, smart, and strategic IT support that drives real business results.”

About Integritek

Integritek is a managed service provider (MSP) with offices in Austin, TX (HQ); Dallas, TX; Los Angeles, CA; and Eau Claire, WI. With nearly two decades of experience, Integritek delivers reliable, right-sized IT solutions designed to help small and mid-sized businesses stay secure, compliant, and productive.

Core offerings include:

• Managed IT Services: Proactive monitoring, 24/7 support, cloud management, data backup, and disaster recovery.
• Cybersecurity Services: Endpoint protection, MDR, penetration testing, dark web monitoring, compliance, vCISO services, and 24/7 SOC.
• Professional IT Services: Strategic consulting, infrastructure upgrades, cloud migrations, and project management.
• Procurement Support: Vendor management, licensing, and enterprise-level discounts usually reserved for large organizations.
• Industry-Specific IT Expertise: Legal, healthcare, finance, construction, and professional services.

With a 90-day satisfaction guarantee, dedicated pod-based support teams, and a focus on measurable outcomes, Integritek has built a reputation as a trusted partner that helps clients turn technology into business results. Reach out to us now.