Co-Managed IT Services

Extend your IT team with dedicated expertise.

Dedicated support pods add Tier I-III coverage for smoother operations when tickets overwhelm your staff.

Integritek planning support backed by vCIO capabilities helps when projects stall internal priorities.

Proactive management helps protect over 3,500 supported endpoints when security gaps create risk.

Lyra buying power helps improve value on licensing and hardware when vendor pricing is unclear.

Structured Discover, Design, Deploy process helps reduce disruption when transitions feel risky.

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Support Teams Can Count On

See how practical IT partnership helps organizations work with more confidence.

Great customer service! Call for assistance. Ticket logged in <1 hour and service usually provided within 1 hour also. They ensure the problems are resolved and double check before completing the ticket. Very professional and personable team members!

Jo Heron

IT Director of Distribution Company

Integritek Rocks! For years, they have consistently served up prompt, friendly service, with a professional staff. I would highly recommend!

Richard Heidt

VP of Distribution Company

We have been with Integritek for a number of years and have been extremely pleased. They are very responsive, and their techs have always been very helpful.

David S.

COO of Property Management Company

The team at Integritek is not only tech savvy but very action-oriented, transparent, and quick to respond. I’m sure any company can appreciate this in such a fast paced world where time = money.

Marina Turner

Director of Real Estate Firm

All their service tech’s are AWESOME!!!

Gary Wyatt

Chief Administrator of a Non-Profit

Anything to do with IT, the team at Integritek has created a name for themselves. Anybody who chooses them as a vendor has chosen well. Truly the best-in-class, all-in-one IT solution that I’ve encountered in my 35+ year career working in commercial real estate and development.

Richard S.

CEO of Commercial Real Estate Firm

Property Management Company | Long-Term IT Success Through Responsive Support

For David S., COO of a property management company, technology touches everything, from tenant portals and billing systems to day-to-day staff operations. When IT breaks, the business feels it immediately. That’s why partnering with Integritek, a team that responds quickly and fixes issues thoroughly, has been such a difference-maker.

Commercial Real Estate Firm | IT Partnership Built on Expertise and Trust

When a leading commercial real estate firm needed an IT partner who could handle everything seamlessly, Integritek delivered. From complex systems to day-to-day support, the team proved they’re not just vendors, they’re trusted partners with deep expertise.

Distribution Industry | Rapid IT Response That Keeps Operations Moving

When Jo Heron at a distribution company called with a pressing IT issue, Integritek jumped in immediately. Tickets were logged in minutes, problems were fixed within hours, and every step was double-checked to make sure nothing was missed. The team’s hands-on, professional approach gave Jo real confidence that the operation would keep running smoothly.

Strictly Pediatrics

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Global Cosmetics Brand

Explore our work with a leading company in the cosmetics and beauty products industry.

Awards & Certifications

Co-Managed IT Support Built Around Your Team

Flexible coverage, shared accountability

Help Desk Support

Relieve Daily IT Pressure

Your internal IT team should not have to carry every support request alone. Integritek adds structured help desk capacity for user issues, endpoint needs, account changes, and recurring requests while keeping communication clear between teams.

This helps reduce bottlenecks, protect internal focus, and give employees a more consistent support experience without requiring a full replacement of your current IT staff.

Role Alignment

Clarify Shared Ownership

Co-managed IT works best when responsibilities are clearly defined. Integritek helps document who owns each system, where escalations go, and how work moves between internal staff and external specialists.

That structure supports smoother execution, fewer missed handoffs, and better visibility for business leaders. Your team gains a shared operating model that keeps daily support, projects, and security tasks organized.

Security Support

Strengthen Security Control

Cybersecurity should be managed as a business asset, not an afterthought added when something goes wrong. Integritek supports your team with layered security practices, monitoring, endpoint protection, firewall management, and employee-focused awareness.

The outcome is a stronger foundation for risk reduction, compliance support, and safer daily operations while your internal team stays involved in the decisions that matter.

Project Execution

Move Projects Forward

Internal IT teams often need extra capacity for upgrades, migrations, infrastructure improvements, and business system changes. Integritek brings planning and execution support so projects can move forward without pulling your staff away from daily operations.

From discovery through deployment, the process is designed to align technology decisions with business objectives, limit disruption, and create a more scalable environment.

Procurement Support

Simplify IT Purchasing

Technology purchasing can become time-consuming when teams are comparing hardware, software, licensing, renewals, and vendor options. Integritek helps evaluate needs, coordinate procurement, and align purchases with your budget and technical standards.

Through Lyra Technology Group, clients can also benefit from enterprise-level pricing advantages while still receiving practical guidance from a partner that understands the environment.

vCIO Guidance

Plan With Better Insight

Co-managed IT is more valuable when it includes forward-looking guidance. Integritek provides strategic planning support to help prioritize investments, improve documentation, assess risks, and create a practical roadmap for growth.

This gives leadership clearer visibility into technology decisions while helping internal IT move beyond urgent tasks and focus on systems, security, and improvements that support the business.

Our Elite Partners

Proven IT Support Capacity for Growing Teams

19+ yr

In Business

3,500

Supported Endpoints

98%

Customer Satisfaction Rating

Add IT Capacity Without Losing Internal Control

Co-managed IT services give your internal team practical backup without forcing you to give up control. Integritek works alongside existing IT staff to handle overflow support, recurring administration, security management, procurement, and project execution.

The goal is not to replace the knowledge already inside your business. It is to strengthen it with repeatable processes, broader technical depth, and a dedicated services pod that can adapt as priorities shift. Your team keeps strategic context while Integritek adds capacity, structure, and accountability.

This model is especially useful when technology needs are growing faster than headcount, or when compliance, cybersecurity, and user support are pulling internal resources in too many directions.

Clear Roles, Better Coverage, Stronger Execution

Co-managed support should create clarity, not confusion. Integritek helps define roles, escalation paths, documentation standards, and ongoing responsibilities so your team knows what stays internal and what gets offloaded.

Reduce ticket backlogs without hiring immediately
Support onboarding, offboarding, and hardware provisioning
Strengthen cybersecurity with proactive risk mitigation
Gain help with licensing, procurement, and vendor coordination
Use vCIO guidance to align IT priorities with business objectives

With more than 15 years in operation and experience supporting thousands of endpoints, Integritek brings the process discipline needed to keep shared IT ownership organized and productive.

A Practical Path From Reactive IT to Proactive Planning

Every co-managed engagement starts with understanding your current environment, business objectives, and operational pressure points. Through a Discover, Design, Deploy approach, Integritek identifies where added support will create the most value, then builds a practical coverage model around your internal capabilities.

That may include help desk escalation, endpoint management, security tooling, backup oversight, cloud administration, or project support. It may also include strategic planning when technology decisions need to support growth, compliance, or efficiency.

The result is a flexible partnership that helps your IT team move from reactive firefighting to more consistent planning, execution, and continuous improvement.

Build a Stronger IT Support Model

Clarify coverage gaps, reduce risk, and strengthen your internal IT team.

Explore Related IT Support Services

See how practical IT partnership helps organizations work with more confidence.

Managed IT Services

Frequently Asked Questions

What does co-managed it services actually cover for my internal IT team?

Co-managed it services are designed to complement your existing IT staff, not replace them. You gain access to dedicated support for overflow helpdesk tickets, employee onboarding and offboarding, hardware provisioning, security management, procurement, and project execution. This flexible approach lets you offload routine or specialized tasks so your team can focus on strategic priorities and business objectives. The service adapts as your internal needs shift, ensuring you always have the right level of support.

How can co-managed it services help reduce downtime or security risks?

By partnering with a co-managed IT provider, you benefit from proactive monitoring, structured escalation paths, and best-in-class cybersecurity tools. This approach strengthens your digital security posture, reduces ticket backlogs, and closes potential coverage gaps that lead to downtime. The result is a more resilient technology environment that supports your compliance needs, minimizes disruptions, and helps you stay ahead of evolving threats.

How is the transition to co-managed support handled to avoid business disruption?

The transition process follows a structured Discover, Design, Deploy methodology. Your current IT environment is thoroughly assessed to document infrastructure, define responsibilities, and clarify what stays internal versus what is offloaded. A dedicated transition team communicates clear timelines and manages onboarding to minimize operational impact. This ensures a smooth handoff and keeps your business running without unnecessary interruption.

What does pricing look like for co-managed it services and is there a trial period?

Pricing for co-managed it services is tailored to reflect your companys size, IT environment, and support requirements. You can expect transparent, value-based pricing that leverages enterprise-level discounts on licensing, software, and hardware. For new annual agreements, a 90-day satisfaction guarantee allows you to evaluate the service risk-free and exit without penalties if its not the right fit during that period.

What makes this co-managed it service different from other providers?

This co-managed it service stands out by offering a dedicated support team that acts as an extension of your business, not just a vendor. You gain access to industry-specific expertise, enterprise pricing advantages, and a proactive, people-first approach that aligns technology with your business objectives. The service is built on clear communication, tailored solutions, and ongoing improvement, so you can strengthen your IT foundation and support growth with confidence.