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Co-Managed IT Services
Extend your IT team with dedicated expertise.
Dedicated support pods add Tier I-III coverage for smoother operations when tickets overwhelm your staff.
Integritek planning support backed by vCIO capabilities helps when projects stall internal priorities.
Proactive management helps protect over 3,500 supported endpoints when security gaps create risk.
Lyra buying power helps improve value on licensing and hardware when vendor pricing is unclear.
Structured Discover, Design, Deploy process helps reduce disruption when transitions feel risky.
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Organizations That Trust Integritek
Support Teams Can Count On
See how practical IT partnership helps organizations work with more confidence.
Co-Managed IT Support Built Around Your Team
Flexible coverage, shared accountability
Your internal IT team should not have to carry every support request alone. Integritek adds structured help desk capacity for user issues, endpoint needs, account changes, and recurring requests while keeping communication clear between teams.
This helps reduce bottlenecks, protect internal focus, and give employees a more consistent support experience without requiring a full replacement of your current IT staff.
Co-managed IT works best when responsibilities are clearly defined. Integritek helps document who owns each system, where escalations go, and how work moves between internal staff and external specialists.
That structure supports smoother execution, fewer missed handoffs, and better visibility for business leaders. Your team gains a shared operating model that keeps daily support, projects, and security tasks organized.
Cybersecurity should be managed as a business asset, not an afterthought added when something goes wrong. Integritek supports your team with layered security practices, monitoring, endpoint protection, firewall management, and employee-focused awareness.
The outcome is a stronger foundation for risk reduction, compliance support, and safer daily operations while your internal team stays involved in the decisions that matter.
Internal IT teams often need extra capacity for upgrades, migrations, infrastructure improvements, and business system changes. Integritek brings planning and execution support so projects can move forward without pulling your staff away from daily operations.
From discovery through deployment, the process is designed to align technology decisions with business objectives, limit disruption, and create a more scalable environment.
Technology purchasing can become time-consuming when teams are comparing hardware, software, licensing, renewals, and vendor options. Integritek helps evaluate needs, coordinate procurement, and align purchases with your budget and technical standards.
Through Lyra Technology Group, clients can also benefit from enterprise-level pricing advantages while still receiving practical guidance from a partner that understands the environment.
Co-managed IT is more valuable when it includes forward-looking guidance. Integritek provides strategic planning support to help prioritize investments, improve documentation, assess risks, and create a practical roadmap for growth.
This gives leadership clearer visibility into technology decisions while helping internal IT move beyond urgent tasks and focus on systems, security, and improvements that support the business.
Proven IT Support Capacity for Growing Teams
In Business
Supported Endpoints
Customer Satisfaction Rating
Add IT Capacity Without Losing Internal Control
Co-managed IT services give your internal team practical backup without forcing you to give up control. Integritek works alongside existing IT staff to handle overflow support, recurring administration, security management, procurement, and project execution.
The goal is not to replace the knowledge already inside your business. It is to strengthen it with repeatable processes, broader technical depth, and a dedicated services pod that can adapt as priorities shift. Your team keeps strategic context while Integritek adds capacity, structure, and accountability.
This model is especially useful when technology needs are growing faster than headcount, or when compliance, cybersecurity, and user support are pulling internal resources in too many directions.
Clear Roles, Better Coverage, Stronger Execution
Co-managed support should create clarity, not confusion. Integritek helps define roles, escalation paths, documentation standards, and ongoing responsibilities so your team knows what stays internal and what gets offloaded.
- Reduce ticket backlogs without hiring immediately
- Support onboarding, offboarding, and hardware provisioning
- Strengthen cybersecurity with proactive risk mitigation
- Gain help with licensing, procurement, and vendor coordination
- Use vCIO guidance to align IT priorities with business objectives
With more than 15 years in operation and experience supporting thousands of endpoints, Integritek brings the process discipline needed to keep shared IT ownership organized and productive.
Build a Stronger IT Support Model
Clarify coverage gaps, reduce risk, and strengthen your internal IT team.
A Practical Path From Reactive IT to Proactive Planning
Every co-managed engagement starts with understanding your current environment, business objectives, and operational pressure points. Through a Discover, Design, Deploy approach, Integritek identifies where added support will create the most value, then builds a practical coverage model around your internal capabilities.
That may include help desk escalation, endpoint management, security tooling, backup oversight, cloud administration, or project support. It may also include strategic planning when technology decisions need to support growth, compliance, or efficiency.
The result is a flexible partnership that helps your IT team move from reactive firefighting to more consistent planning, execution, and continuous improvement.
Case Studies
Strictly Pediatrics
Global Cosmetics Brand
Distribution Industry | Rapid IT Response That Keeps Operations Moving
Commercial Real Estate Firm | IT Partnership Built on Expertise and Trust
Property Management Company | Long-Term IT Success Through Responsive Support
Co-managed it services are designed to complement your existing IT staff, not replace them. You gain access to dedicated support for overflow helpdesk tickets, employee onboarding and offboarding, hardware provisioning, security management, procurement, and project execution. This flexible approach lets you offload routine or specialized tasks so your team can focus on strategic priorities and business objectives. The service adapts as your internal needs shift, ensuring you always have the right level of support.
By partnering with a co-managed IT provider, you benefit from proactive monitoring, structured escalation paths, and best-in-class cybersecurity tools. This approach strengthens your digital security posture, reduces ticket backlogs, and closes potential coverage gaps that lead to downtime. The result is a more resilient technology environment that supports your compliance needs, minimizes disruptions, and helps you stay ahead of evolving threats.
The transition process follows a structured Discover, Design, Deploy methodology. Your current IT environment is thoroughly assessed to document infrastructure, define responsibilities, and clarify what stays internal versus what is offloaded. A dedicated transition team communicates clear timelines and manages onboarding to minimize operational impact. This ensures a smooth handoff and keeps your business running without unnecessary interruption.
Pricing for co-managed it services is tailored to reflect your companys size, IT environment, and support requirements. You can expect transparent, value-based pricing that leverages enterprise-level discounts on licensing, software, and hardware. For new annual agreements, a 90-day satisfaction guarantee allows you to evaluate the service risk-free and exit without penalties if its not the right fit during that period.
This co-managed it service stands out by offering a dedicated support team that acts as an extension of your business, not just a vendor. You gain access to industry-specific expertise, enterprise pricing advantages, and a proactive, people-first approach that aligns technology with your business objectives. The service is built on clear communication, tailored solutions, and ongoing improvement, so you can strengthen your IT foundation and support growth with confidence.