Privacy Policy

Last Modified: March 18, 2026

Introduction

Integritek Holdings, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.integritek.net (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy also describes our practices regarding Short Message Service (“SMS”) or text message communications we may send to you.

This policy applies to information we collect:

On this Website, including through contact forms and other interactive features.
In email, text (SMS), and other electronic messages between you and this Website or our Company.

This policy does not apply to information collected by:

Us in the provision of our managed IT services to you as a customer under a separate service agreement;
Us offline or through any other means, including on any other website operated by the Company or any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time (see “Changes to Our Privacy Policy” below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at helpdesk@iwsit.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

Personal information by which you may be personally identified, such as your name, company name, postal address, email address, and telephone number (“Personal Information”);
Information about your internet connection, the equipment you use to access our Website, and usage details; and
Information collected through cookies, web beacons, Google Analytics, and other tracking technologies.

We collect this information:

Directly from you when you provide it to us (e.g., through contact forms on our Website).
Automatically as you navigate through the Website.

Information You Provide to Us

The information we collect on or through our Website may include:

Information you provide by filling in contact forms on our Website. Our contact forms collect your name, company name, email address, and phone number. We may also collect additional information you voluntarily include in your message to us.
Records and copies of your correspondence (including email addresses) if you contact us.
Information you provide when you report a problem with our Website or when you make a service request.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include statistical data and may also include personal information. We may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

We use Google Analytics, a web analytics service offered by Google, to monitor and analyze the use of our Website. Google Analytics tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data may be shared with other Google services. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. You can opt out of having your activity on the Website made available to Google Analytics by installing the Google Analytics opt-out browser add-on.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To respond to your inquiries submitted through our Website contact forms.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Website or any products or services we offer or provide through it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own services that may be of interest to you. If you do not want us to use your information in this way, please use the unsubscribe functionality included in our emails or contact us at helpdesk@iwsit.com.

We Do Not Sell or Share Your Personal Information

We do not sell your personal information to third parties. We do not share your personal information with third parties for their own direct marketing purposes. We do not engage in the sale of personal information as defined by the California Consumer Privacy Act (CCPA), the Texas Data Privacy and Security Act (TDPSA), or any other applicable state privacy law.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To service providers we use to support our business operations. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them. Our service providers include:
ConnectWise — customer relationship management and service ticketing
HubSpot — customer relationship management and marketing
Mailchimp — email communications
Microsoft 365 — email, file storage, and business productivity
Google (Google Analytics) — website analytics
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Integritek Holdings, LLC’s assets, in which personal information held by us about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Integritek Holdings, LLC, our customers, or others.

SMS/Text Messaging Policy

Overview

Integritek Holdings, LLC may send SMS (Short Message Service) or text messages to clients who have provided their consent to receive such communications. This section describes our SMS practices, your rights, and how to opt out.

Types of Messages

We send only transactional and service-related SMS messages. These may include:

Service ticket updates and status notifications.
IT service alerts and system notifications.
Responses to your service requests or inquiries.

We do not send marketing, promotional, or advertising messages via SMS. All text messages from Integritek are directly related to the IT services we provide to you.

Consent and Opt-In

You opt in to receive SMS messages from Integritek by providing your mobile phone number during the client onboarding process. By providing your mobile number and agreeing to receive text messages, you expressly consent to receive service-related SMS communications from us. Consent is not a condition of purchasing any goods or services from us.

Message Frequency

Message frequency varies and is determined on an as-needed basis depending on your service activity. You may receive text messages when there is an update to your service ticket, a system alert, or other service-related communication.

Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier and plan. Integritek does not charge any additional fees for SMS messages.

Opt-Out / How to Stop Receiving SMS Messages

You may opt out of receiving SMS messages from Integritek at any time by:

Replying “STOP” to any text message you receive from us.
Emailing us at helpdesk@iwsit.com with the subject line “SMS Opt-Out” and including the mobile number you wish to remove.
Calling or writing to us at the contact information provided at the end of this policy.

After you opt out, we will no longer send you SMS messages. Please allow up to 10 business days for your opt-out request to be fully processed. Opting out of SMS messages will not affect your ability to receive service communications through other channels such as email or phone calls.

Help and Support

For help or questions regarding our SMS program, reply “HELP” to any text message you receive from us, or contact us at helpdesk@iwsit.com or 1949 S I-35, Suite 203, Austin, TX 78741.

SMS Data and Privacy

Your mobile phone number and SMS opt-in consent information will not be sold to or shared with third parties or affiliates for their own marketing or promotional purposes. We may share your mobile number with our service providers (such as our telephony platforms) solely for the purpose of delivering SMS messages to you on our behalf.

Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals to websites. Our Website does not currently respond to or honor DNT signals. However, you may manage your tracking preferences through your browser cookie settings as described in this policy.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.
Google Analytics. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available from Google.
Promotional Emails. If you do not wish to receive promotional emails from us, you can opt out by clicking the “unsubscribe” link in any promotional email we send, or by emailing us at helpdesk@iwsit.com. This opt-out does not apply to transactional or service-related communications.
SMS Messages. You may opt out of SMS messages by replying “STOP” to any message or by contacting us as described in the SMS/Text Messaging Policy section above.

Your State Privacy Rights

Depending on where you reside, state consumer privacy laws may provide you with additional rights regarding our use of your personal information. Below we describe the specific rights available under the laws of the states where Integritek operates.

California Residents — CCPA/CPRA

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.

Categories of Personal Information We Collect:

Identifiers: name, company name, email address, phone number, IP address.
Internet or other electronic network activity information: browsing history on our Website, information regarding your interactions with our Website.
Geolocation data: general location derived from IP address.

Your Rights Under the CCPA:

Right to Know: You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months, including the categories of personal information collected, the sources, the business purposes, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request that we delete personal information we collected from you, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA.

Categories of Personal Information Disclosed to Service Providers: We disclose identifiers (name, email address, phone number, company name) and internet activity information to the following categories of service providers: customer relationship management platforms, email communication platforms, and website analytics services. These service providers are contractually prohibited from using your personal information for any purpose other than performing services on our behalf.

To exercise your rights under the CCPA, please submit a verifiable consumer request to us by emailing helpdesk@iwsit.com or writing to us at the address listed below. You may also designate an authorized agent to make a request on your behalf.

Texas Residents — TDPSA

If you are a Texas resident, the Texas Data Privacy and Security Act (“TDPSA”) provides you with certain rights regarding your personal data. Under the TDPSA, you have the right to:

Confirm whether we are processing your personal data and access that data.
Correct inaccuracies in your personal data.
Delete personal data you have provided to us or that we have obtained about you.
Obtain a copy of your personal data in a portable and readily usable format (data portability).
Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

We do not sell your personal data, nor do we process personal data for targeted advertising or profiling as defined by the TDPSA.

To exercise your rights under the TDPSA, please contact us at helpdesk@iwsit.com. We will respond to your request within 45 days. If we decline your request, you may appeal our decision by contacting us using the same method. If your appeal is denied, you may contact the Texas Attorney General to submit a complaint at https://www.texasattorneygeneral.gov.

Wisconsin Residents

As of the date of this Privacy Policy, Wisconsin does not have a comprehensive consumer data privacy statute in effect. However, we are committed to providing all of our Website visitors, regardless of location, with the ability to:

Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Opt out of any marketing communications.

Should Wisconsin enact a comprehensive consumer data privacy law, we will update this policy to reflect any additional rights and requirements. Wisconsin residents may exercise the rights listed above by contacting us at helpdesk@iwsit.com.

Exercising Your Rights (All Residents)

Regardless of your state of residence, you may contact us at any time to:

Request access to, correction of, or deletion of your personal information.
Opt out of marketing emails or SMS messages.
Ask questions about our privacy practices.

To exercise any of these rights, please email us at helpdesk@iwsit.com or write to us at 1949 S I-35, Suite 203, Austin, TX 78741. We will not discriminate against you for exercising your privacy rights.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us through the Website is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL/TLS technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

Contact form submissions and related correspondence are retained for as long as necessary to respond to your inquiry and maintain a record of our communication. You may request deletion of your personal information at any time by contacting us at helpdesk@iwsit.com.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of this page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to exercise any of your rights described in this policy, contact us at:

Integritek Holdings, LLC

1949 S I-35, Suite 203

Austin, TX 78741

Email: helpdesk@iwsit.com