Case Study
Strictly Pediatrics
Strictly Pediatrics, a leading surgical & procedural center, partners with Integritek to enhance their IT infrastructure and support their growth. Let’s explore their journey, the challenges they faced, and the solutions Integritek provided.
Background
Strictly Pediatrics has been a staple in pediatric surgery since its inception. In 2019, new leadership took over, inheriting Integritek as their established IT service provider.
Goals & Objectives
Long-Term Goal: Transition from paper charting to an electronic medical record (EMR) system.
Short-Term Goals:
- Utilize technology to gain insights into customer behavior and market trends.
- Streamline processes through automation.
- Embrace AI and machine learning to enhance customer service and product development.
“We have already begun this with auto-text messaging patients regarding their upcoming procedures. Embracing emerging technologies such as AI and machine learning will also enhance our customer service and product development efforts, ensuring we stay on top of the competitive market.”
Compliance and Regulatory Requirements
Strictly Pediatrics operates under stringent regulatory frameworks including HIPAA and CMS guidelines. Integritek’s team makes sure their IT systems stay on track with these standards.
“We prioritize maintaining robust security measures, conducting regular audits, and implementing necessary safeguards to ensure our IT systems meet these compliance requirements.”
Key Software They Utilize
Strictly Pediatrics makes use of multiple software to keep its processes smooth and digitized. Integritek’s support team makes sure using these applications is a dependable and efficient experience.
- Cloud-Based Patient Scheduling Software: Critical for managing appointments and patient flow.
- Accounting Software: Facilitates financial transactions, expense tracking, invoice generation, and financial reporting.
- Data Analytics Tools: Provide insights into business performance, trend identification, and data-driven decision-making.
Patient Satisfaction Software: Assesses performance and gathers user feedback for continuous improvement.
Previous Experiences with IT Service Providers
A significant challenge was finding an IT provider who understands the unique requirements of a healthcare facility and finds a way to address their needs. Strictly Pediatrics was searching for an IT provider with:
- Technical Expertise: Deep knowledge and troubleshooting capabilities.
- Reliability and Responsiveness: 24/7 support and minimal downtime.
- Clear Communication: Proactive updates on projects and issues.
- Customization and Flexibility: Tailored solutions that align with business goals.
Onboarding & Issue Resolution
The onboarding process with Integritek was smooth, with no significant surprises. The Strictly Pediatrics team found the process for submitting issues and receiving solutions to be straightforward and user-friendly.
“Our interactions typically involve engaging in conversation, answering questions, providing assistance, and offering guidance on various topics related to our surgery center.”
Finding an IT Provider for Healthcare Organizations
When searching for a managed IT service provider, the Strictly Pediatrics team advises it is essential to “define your needs and goals” from the outset. This foundation allows healthcare businesses to focus their research on providers that align with their objectives. Once a shortlist is established, evaluating technical expertise, scalability and flexibility, and robust security measures should be top priorities. Effective communication and support are also key, as understanding “what you are paying for and the billing structure” ensures clarity in the partnership. Don’t overlook the value of references—conducting interviews with other customers and reviewing service-level agreements can offer vital insights before making a commitment.
Managed IT Services in Austin, TX
Integritek’s partnership with their neighbor, Strictly Pediatrics, allows the surgery center to navigate regulatory requirements, streamline operations, and leverage technology for growth. The continuous support and customized solutions provided by Integritek have positioned Strictly Pediatrics for ongoing success in the competitive healthcare market.
Ready to set your healthcare business up for growth? Schedule a call with an IT expert today.