Case Study
Global Cosmetics Brand
Back in 2019, a leading company in the cosmetics and beauty products industry was experiencing significant IT challenges as they expanded their operations globally. The response times and IT operations advice from their previous IT service provider were not keeping pace with the company’s growth. This resulted in issues with service request response times and inadequate tracking of IT issues, hindering our partner’s ability to scale efficiently.
Services Provided
Solutions
Actions Taken: To address these challenges, we immediately onboarded our partner, giving them access to our team of highly trained technical engineers. In the initial months, we migrated their email system from an onsite Exchange Server to Microsoft Office 365 and their files to Microsoft SharePoint, providing a more scalable and reliable IT infrastructure while reducing dependency on their physical office. Decentralizing their core IT infrastructure allowed them to be nimble during COVID. Over the following years, we collaborated closely with our partner to develop a multi-year IT roadmap and budget, which included significant cybersecurity enhancements to ensure the safety of their data and a hardware refresh cycle. This strategic plan enabled our partner to address their immediate IT needs while preparing for future growth.
Results
Our comprehensive IT solutions allowed our client to focus on their core business activities, with the assurance that their IT infrastructure was in capable hands. The transition to our managed services provided peace of mind to their staff, knowing they would receive prompt and effective technical support. Additionally, by upgrading from outdated hardware and technology workflows, we significantly reduced productivity losses. This strategic approach not only improved the efficiency of their IT operations but also contributed to the overall growth and stability of their business.
By addressing our partner’s initial challenges with tailored solutions and ongoing support, we successfully enhanced their IT operations, leading to notable improvements in efficiency, security, and business growth. This case study showcases our commitment to delivering comprehensive IT solutions that drive business success.